Self-service devices, commonly referred to as kiosks, have become ubiquitous across multiple industries. Available technology and pandemic-related circumstances coupled as accelerants in widespread deployment of this self-service technology.
For today’s consumer, self-service is the new customer service. According to a study from the Harvard Business Review, 81% of consumers attempt to do business through self-service methods before reaching out to a live representative. This shift gives organizations the benefit of up to a 70% reduction in call, chat and/or email inquiries, according to Gartner research.
The rapid growth of self-service devices across all industries has also raised consumer expectations of their availability. For organizations, this means having additional resources to procure, manage, monitor and maintain these devices. The licensing costs, technology refresh cycles, frequent software updates and geographical spread of these devices can be challenging and costly.
To ensure kiosks and other self-service devices provide benefits to organizations rather than hinder them, system administrators should invest in built-in, agile technology
that offers reliable, low-maintenance and easily configured workflows.
To learn more about HxGN Remote Mx, Hexagon’s turnkey solution as a service that
addresses the performance-impacting challenges that come with managing and maintaining kiosks and other self-service devices, download the solution sheet.
Learn more about Hexagon IT Services.
