Maintaining Power Reliability in Malaysia
Serving more than 8.4 million customers across the country, Tenaga Nasional Berhad is the largest utilities company in Malaysia. With…
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Creating the New Customer Outage Experience Through Proactive Communication
Today’s utility customers are demanding more access to outage information from their providers. With smartphones, social media, mobile apps and…
How Snohomish County Public Utility District Uses Web Portal to Make Critical Operations Easier
Snohomish County Public Utility District (SnoPUD) is the second largest publicly owned utility in the state of Washington. Serving more than…
Restoring Power to the People: PECO Wins Emergency Recovery Award from Edison Electric Institute
Recently PECO, an electric and natural gas utility subsidiary of Exelon Corporation and longtime Intergraph customer, was presented with Edison…
5 Traits Your Outage Management System Must Have to Improve Customer Service
Customer service has become a very important metric with utilities companies. Traditionally, customer interaction was limited to customer billing inquiries…
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