ATCO Electric delivers electricity to nearly 229,000 homes, farms and businesses across 242 communities in north and east-central Alberta, Canada. Its service area covers almost two-thirds of the province of Alberta, with approximately 88,000 kilometers of transmission and distribution lines.
To process work orders and service requests across this large territory, ATCO relied on two disparate systems with two decades’ worth of data. Work order, service request and asset information was stored in the IBM Maximo enterprise asset management (EAM) system, while asset location data was housed in HxGN NetWorks.
To improve operations and enhance customer service, ATCO decided to integrate the two systems and implemented Hexagon’s commercial off-the-shelf integration framework that bidirectionally communicates through Oracle Integration Cloud middleware.
“From our perspective it was a huge achievement – just the effort to match the locations of all our power pole locations was extreme – but the outcome now is fantastic, and it will only get better.”
Work and asset management program manager, ATCO Electric