CASE STUDY: Integrating emergency dispatch capabilities in Spain

Catalonia is home to more than 7.7 million people, of which approximately 3.2 million live in the Barcelona metro area and 1.6 million in the city of Barcelona itself.

Barcelona residents had separate emergency numbers for police and fire, and had the option to dial 112. But when Barcelona residents dialed 112 in an emergency, regional 112 call-takers had to transfer the calls to either the city police or fire departments. This increased the time residents had to wait for emergency assistance.

To increase coordination and service quality while reducing response times, the agencies needed to integrate Barcelona’s CAD system with Catalonia’s regional emergency 112 CAD system. To do this, the emergency services utilized Hexagon’s Xalt | Integration solution.

“With the Hexagon system, our police and fire brigade dispatchers have access to real-time information about the emergency forces and resources deployed and whether they have completed their respective involvement in the incident.”

Barcelona police and fire brigades joint statement

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