Case study: Consolidating 18 PSAPs to 2 with a single CAD system

Located in the Chicago metropolitan area, DuPage County is Illinois’ second-most populous county with nearly 1 million residents. DuPage County call-takers and dispatchers handle around 600,000 911 calls every year. This large call volume used to be spread across 18 public safety answering points (PSAPs), most within small, local police departments. There were four different computer-aided dispatch (CAD) systems utilized throughout the county and several communities were dispatched by PSAPs outside the DuPage 911 authority system. 

During the economic downturn in 2009, smaller PSAPs elected to close, and the 18 geographic PSAP locations were consolidated into two: DuPage Public Safety Communications (DU-COMM) and Addison Consolidated Dispatch Center (ACDC), to serve 62 police and fire agencies. This consolidation took over 10 years to complete. 

DuPage County wanted the two consolidated PSAPs to operate on a shared system to reduce transfers and create a smoother workflow for dispatching calls. DuPage County selected Hexagon’s CAD, records management system (RMS), analytics and mobile solutions to meet these goals. 

Read the full case study to learn more. 

“Communicating with your vendors is critical because they can’t help you if they don’t know what you’re trying to accomplish. Hexagon is a true partner to us and helped us all along the way.” 

– Linda Zerwin, executive director for the Emergency Telephone Systems Board of DuPage County 

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