What is a real-time incident center?

Recently, Gartner® released its 2021 Hype Cycle™ for Public Safety and Law Enforcement. In the report, Gartner® analysts discuss emerging trends and technologies in the public safety industry. One of the trends the analysts cover is real-time incident center as a service, and they cite Hexagon as vendor for this emerging technology. But what does real-time incident center as a service mean?

Defining real-time incident center as a service

Gartner® defines a real-time incident center as a public safety center that “fuses information from various sources and provides visualization to improve situational awareness capability.” These centers are “a type of command-and-control (C2) enabling service used by public safety agencies to coordinate responses to emergencies and other events.” These centers rely on the power of cloud-based solutions offered as a service to integrate disparate data sources such as “databases, sensor, video and communications.”

Early examples of these are real-time crime centers, which help law enforcement officers respond to reported crimes faster by narrowing the gap between incident response and investigation. Real-time incident centers are an expansion from law enforcement to full spectrum incident management. Gartner® rated the technology for real-time incident centers as transformational and noted the drivers for upgrading were resident expectations and government budget restraints forcing higher efficiency as the uses of these centers expand from crime management to include event and disaster management, reaching more of the community. Gartner® also indicated that the better emergency response through improved resident service is the leading advantage of these centers.

How is HxGN Connect a real-time incident center as a service?

HxGN Connect is Hexagon’s real-time incident center as a service solution. HxGN Connect expands on agencies’ existing systems by increasing accessible information and how that information can be viewed. The system can adapt to address information from planned events or incidents that happen unexpectedly. HxGN Connect makes it easier for agencies to collaborate and to share data with cities, regions and their leaders.

Real-time incident centers as a service, like HxGN Connect, can involve stakeholders to determine allocation of agency resources such as incident response teams. This involvement increases first responders’ safety and optimizes emergency response.

HxGN Connect also helps to break down data silos that often happen with organization and department collaboration. The data is easily available for organizations to overcome department challenges and access a greater shared awareness in as a service format.

Closing thoughts

Real-time incident centers as a service offer benefits that reach goals of incident management. They can be scalable for every agency or department need, prioritize user experience, integrate and share data from different systems and increase efficiency. All these things help public safety agencies meet their goals of residents having a safe place to live and maximizing workflow processes.

Learn more about real-time incident center as a service as well as other emerging public safety trends and technologies. Download your copy of Gartner’s® Hype Cycle for Public Safety and Law Enforcement, 2021 today!

Learn more about HxGN Connect here.

Gartner, Hype Cycle for Public Safety and Law Enforcement, 2021, 4 August 2021, Bill Finnerty, Michael Brown. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and Hype Cycle are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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