Improving utility network management with advanced GIS solutions

Energy services company Halberstadtwerke GmbH, based in Halberstadt, Germany, provides approximately 45,000 commercial and residential customers in 38 municipalities with electricity, natural gas, water and heating services in addition to energy consulting and building management technology.

To manage its network of more than 779 km (484 miles), Halberstadtwerke successfully deployed Hexagon’s advanced utility geographic information system (GIS) solutions.

Location intelligence and GIS technology for network monitoring and maintenance

Maintaining complex utilities and communications networks requires precise monitoring so that potential problems can be diagnosed and operators alerted. Location intelligence is critical to not only ensure reliability and prevent or shorten outages, but also to keep field workers safe on the job.

GIS technology enables operators to maintain reliable, location-based information describing their facility networks and connectivity and share that data with users and systems across their organizations. Records are more accurate, consistent and current through the application of intelligent, rules-driven tools that streamline and enhance the processes for designing and documenting networks. GIS technology can also be used to assess, manage and track the statuses of projects, equipment and connections and coordinate with other business systems to manage the full engineering life cycle.

Halberstadtwerke consolidates network systems

Previously, Halberstadtwerke was using software from various providers, resulting in very high operating costs. By leveraging Hexagon technology, Halberstadtwerke consolidated its multiple existing network systems into one definitive source of reliable, location-based information.

The consolidation has delivered significant performance improvements, decreased maintenance costs and administrative burdens, strengthened quality assurance and enabled network tracking. Additionally, the new solution includes mobile GIS capabilities, giving workers in the field the information they need wherever they are.

The first-of-its-kind solution delivers superior diagnostic capabilities by evaluating and notifying the company when there is damage to the network or if action needs to be taken. Before, this capability was only available for electricity services, but with the Hexagon solution, Halberstadtwerke has expanded the capability to all its utility services.

“At Halberstadtwerke, we strive to be the single source for our customers’ utility needs,” said Martin Hase, administrator of network information system (NIS) at Halberstadtwerke. “To ensure superb delivery of reliable services, we needed a network solution we could trust, and we knew Hexagon would be an excellent partner. Their utility GIS has been an effective solution for our needs and has helped us improve our network operations management and maintenance.”

“Hexagon has a long history of supporting utilities across Germany and the world,” said Maximilian Weber, senior vice president of EMEA for Hexagon’s Safety, Infrastructure & Geospatial division. “Having a complete view of the network is key to delivering reliable services, so we are proud to expand our relationship with Halberstadtwerke and help them solve their network management needs.”

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