The Richmond Department of Emergency Communications, Preparedness, and Response (DECPR) in Virginia is one of the busiest emergency communications centers in the state – answering more than 450,000 calls for service every year.
The PSAP for Richmond’s E-911 telephone system provides call-taking and dispatching for a citywide network of departments/entities, including the Richmond Police Department, the Richmond Fire Department and even Richmond Animal Care & Control. A longtime customer, it leverages a growing suite of Hexagon technologies, including computer-aided dispatch (CAD) and mobile and analytics solutions, to dispatch for multiple organizations and agencies across the city. Before Hexagon’s solutions were implemented many years ago, there were multiple systems across these different departments, which made sharing critical information and coordinating response efforts challenging.
Now, calls for the departments are routed through the centralized system at the DECPR. This kind of enhanced coordination was critical during a 2023 incident that occurred at the VCU Medical Center. The CAD solution was able to interface with the VCU CAD system, which facilitated rapid and seamless information sharing for a faster response.
“Whether it’s police, fire or EMS, everyone gets to see the same information, which helps in delivering a faster and more accurate response.”
Chantell Jones
Emergency Communications Supervisor
Richmond Department of Emergency Communications, Preparedness, and Response
Explore AI for law enforcement
